MIRSOUM HOTELS has accepted as a principle to ensure the confidentiality of the information shared by you who visit the website. Therefore, this “Privacy Policy” Mirsoum Turizm ve Sanayi Limited Şirketi. (“Company”) by explaining the terms and conditions regarding the use of personal data shared with the Company by Site users/visitors (“Data Owner”) during the operation of the www.mirsoumhotels.com website (“Site”) operated by the Company or generated by the Company during the use of the Site by the Data Owner. The service provided by MIRSOUM will be briefly referred to as the “Service”.

WHAT IS PERSONAL DATA AND DATA PROCESSING?

Within the framework of the “Privacy Policy”, all kinds of information that can be associated with you such as address and telephone information, professional information, IP address, bank account information, especially personal information about your identity (name, surname, identity number, etc.). ) and Special Quality Personal Data, which is a special type of it, is related to race, ethnicity, political thought, philosophical belief, religion, sect or other beliefs, dress, association, foundation or union membership, health, sexual life, criminal conviction and It refers to your data regarding security measures and sensitive personal data such as your biometric and genetic data (“Special Quality Personal Data”) and constitutes the subject of this “Privacy Policy”.

SCOPE OF PRIVACY POLICY

As part of the service provided, MIRSOUM may collect, maintain and/or transfer personal information about you, the service recipient, within the scope of this “Privacy Policy”. Such personal data processing activities are carried out in accordance with the Personal Data Protection Law No. 6698 (“KVKK”).

Our Site contains links to third-party websites and your data may be transferred to third parties. This “Privacy Policy” does not reflect the privacy practices of third parties to which information is transferred and MIRSOUM is not responsible for their privacy policies and/or personal data processing activities. This “Privacy Policy” does not cover applications beyond MIRSOUM’s control, information collected by third-party websites and/or platforms, information collected by third parties through links on the MIRSOUM website, or banners, campaigns, and other advertisements or promotions on third-party websites sponsored and/or participated by MIRSOUM. MIRSOUM is not responsible for the transactions made for the personal data collected, stored, and used by third parties through their websites, and if you provide personal information on these sites and/or use/visit these sites, the privacy policy and terms of use of services on those sites apply.

WHICH OF YOUR PERSONAL DATA ARE PROCESSED?

Under this heading, some of your personal information is processed by the Company within the scope of the Services provided on the Site. This personal information may include: Your identity information, contact information, user/customer transaction information (information directly related to your reservation, information about your stay and visit at the Hotel, information about your purchase of products or services, etc.), payment information, information about the people who stayed with you, records of your marketing and communication preferences, Your IP address, the pages you view on our site, data identifying your mobile device if you visit our site with your mobile device, and any other information that you expressly choose and approve to provide to us or that we may obtain from third parties with your express consent may be collected, processed and recorded by us.

In addition, cookies are used on the Site to improve the user experience, to ensure the efficient operation of the website, and to track statistical data. Some of the above-mentioned personal data may be obtained using cookies and users are deemed to have accepted the use of these cookies by using the Site. You can review Mirsoum Hotels Cookie Policy to get detailed information about the function of cookies, which types of cookies are used, the purpose of use, and data transfers to third parties and to change your cookie preferences.

Data that are irreversibly anonymized are not accepted as personal data in accordance with the KVKK and processing activities regarding this data are carried out without being bound by the provisions of this Privacy Policy.

FOR WHAT PURPOSE IS YOUR PERSONAL DATA PROCESSED?

Your personal information, providing the service you request from MIRSOUM HOTELS in the best way possible, realizing your demands and expectations with the products and services offered to you, providing our customers with the desired level of hospitality and personal experience, conducting the necessary planning, evaluation and studies by our business units in order to benefit our customers from our products and services; providing correspondence, notification and reservation approvals regarding our hotel and accommodation services; customization of products and services according to the tastes, usage habits and needs of the relevant persons; follow-up and evaluation of requests, suggestions and complaints from the relevant persons, customer satisfaction management and implementation of planning, statistics and satisfaction evaluation studies in this context; determination and implementation of commercial, legal and business strategies, ensuring the legal, technical and commercial-business security of the Company and the relevant persons in business relations with the Company, and conducting business and commercial relations.

Your personal information may also be processed for purposes such as conducting quality assessment and improvement studies in order to provide better and more reliable products and services and to ensure sustainability, and to enable third parties to perform technical, logistical, and other similar functions on our behalf as a service provider.

In addition, your personal information may also be used for the execution of advertising and marketing activities for our products and services and for informing you about promotions, promotions, campaigns, offers, newsletters, events, and similar issues and other marketing communications, provided that you have your explicit consent.

We process your personal data that we collect for the above purposes based on one or more of the following legal reasons:

-Your explicit consent,

-The provisions of laws and regulations in force in the Republic of Turkey require processing,

-It is mandatory for the protection of your or someone else’s life or bodily integrity when you are unable to give your consent due to actual impossibility,

-It is necessary for the performance of the contract we have concluded with you or your company,

-If it is necessary to process your personal data in order to fulfill our legal obligations,

-If your personal data has been made public by you,

-If it is necessary for the exercise or protection of our legal or contractual rights as a company,

-If the processing of your personal data is necessary for our legitimate interest, provided that it does not harm your fundamental rights and freedoms.

We keep all your personal data we process in accordance with the periods required by the KVKK and other legislation and in any case by taking all necessary administrative and technical measures as long as the above legitimate purposes do not disappear.

WITH WHOM IS YOUR PERSONAL DATA SHARED?

The Company may transfer the personal data of the Data Owner to third parties at home and abroad who provide services to our Company in order to achieve the purposes specified in this Privacy Policy, limited to the purpose of providing such services.

The Company may share your personal data with third parties such as outsourcing service providers, law offices, authorized institutions and organizations, research companies, storage, archiving, information technology support (server, hosting, software, cloud computing, etc.), service providers and consulting firms that we receive support in the fields of information technology support (server, hosting, software, cloud computing, etc.) in order to improve the Data Owner experience (including improvement and personalization), to ensure the security of the Data Owner, to detect fraudulent or unauthorized use, to make operational evaluations, to eliminate errors related to Site services and to achieve any of the purposes set out in this Privacy Policy.), including outsourcing service providers, law firms, authorized institutions, research companies, storage, archiving, information technology support (server, hosting, software, cloud computing, etc.) and consulting firms.

In addition, some of the personal data specified in this “Privacy Policy” and obtained by MIRSOUM may be shared with advertisers only in aggregate with the information of other users in order to ensure that advertisements can be tailored to the target audience. In this context, no personal information is provided in any way, it is only used to conduct some analysis on user trends as a group, to perform statistical studies by anonymizing information, and for segmentation purposes.

MIRSOUM may also disclose your Personal Data for any of the following reasons: (i) in line with legal requirements; (ii) to comply with administrative and judicial proceedings and requests of administrative or judicial authorities; (iii) for the purpose of executing the Terms of Service; (iv) to protect its activities; (v) to take reasonable steps to protect the rights, privacy, safety, security, or property of MIRSOUM, you, or third parties, or to make it possible to limit the damage that may be caused.

All information shared by the Users on the Site can only be accessed by them and only they can change this information. It is not possible for any third party other than MIRSOUM to access and modify this information without your consent.

When you make a transaction on the Site, you agree to provide your financial information to third parties (banks, credit card companies, etc.) that are mandatorily required to perform your transaction. The information to be shared includes all necessary financial information, including credit card number, expiration date, and CVV2. Such information is not processed or stored by MIRSOUM. However, MIRSOUM may process the current summary transaction information without including credit card and/or bank account information regarding the transaction in question.

WHAT ARE YOUR RIGHTS AS A DATA SUBJECT?

We would like to state that you have the following rights regarding your data being processed within the Company:

(1) To learn whether your personal data is being processed,

(2) If your personal data are processed, obtaining information about them,

(3) To learn what the purpose of processing your personal data is and whether your personal data is used in accordance with its purpose,

(4) Learning who are the third parties to whom the data are transferred at home or abroad, if any, and which data are transferred,

(5) To request correction of the processed personal data in case they are incomplete or inaccurate,

(6) In the event that your personal data is corrected, deleted, or destroyed, to request notification of these transactions to third parties to whom your personal data has been transferred,

(7) To request the deletion or destruction of your processed personal data in case the reasons requiring the processing of your personal data disappear or your personal data becomes outdated,

(8) To object to the occurrence of a result against you by analyzing your processed personal data exclusively through automated systems,

(9) You have the right to demand compensation for damages in case you suffer damage due to the unlawful processing of your personal data.

You can review the Clarification Text on the Protection of Personal Data for the application procedures regarding your requests above and you can submit your requests in writing by filling out the Application Form within the Scope of KVKK or via a registered e-mail address, secure electronic signature, mobile signature or your e-mail address previously notified to us and registered in our system.

Your requests will be evaluated and finalized free of charge as soon as possible and within thirty days at the latest, depending on the nature of the request.

We may accept the requests addressed to the Company or reject them by explaining the justification and we may communicate this response in writing or electronically to the person making the request. If the request is accepted, as the Company, we are obliged to fulfill the requirement of the request immediately. In case your requests are rejected by the Company, if you are not satisfied with the response given by the Company, or if no response is given, you may file a complaint to the Personal Data Protection Board within 30 days from the date of notification of the response to you and within 30 days from the end of the 30-day period if no response is given.

Apart from this, if you do not want to receive any commercial electronic messages regarding the Service offered by MIRSOUM, you can also exercise your right to refuse free of charge with a notification to info@mirsoumhotels.com.

HOW LONG IS YOUR PERSONAL DATA STORED?

Unless a longer retention period is required or permitted by the relevant legislation, MIRSOUM will retain your Personal Data for the period required by the processing purposes specified in this “Privacy Policy”.

In addition, in the event of any dispute that may arise between the Company and the Data Subject, the Company may retain personal data limited to the purpose of realizing the necessary defenses within the scope of the dispute and for the statute of limitations determined in accordance with the relevant legislation.

ENSURING DATA SECURITY

MIRSOUM undertakes to keep personal information strictly confidential, to regard it as a confidentiality obligation, and to take all necessary measures and exercise due diligence to provide necessary and reasonable safeguards to protect the confidentiality, security, and integrity of personal data, to prevent any loss, misuse, unlawful use or alteration of such data and to prevent all or any part of the personal information from entering the public domain or unauthorized use or disclosure to a third party, without prejudice to its legal obligations.

In case of linking to other applications through the Site, the Company does not bear any responsibility for the privacy policies and contents of the applications.

POLICY UPDATE

MIRSOUM may change the content of this Privacy Policy at any time in order to keep the privacy and data protection principles up to date and to comply with the relevant legislation. The amended Privacy Policy will be announced on the MIRSOUM website. We, therefore, recommend that you review the Privacy Policy periodically. The provisions of the Privacy Policy amended by MIRSOUM shall take effect on the date of publication on the Site. Continued use of the Site after changes have been made will constitute acceptance of the changes by you.

CONTACT US

You can send your questions, reservations, or complaints regarding the interpretation or implementation of this Policy to the contact addresses below.

Contact information:

Mirsoum Tourism and Industry Limited Company

E-mail: info@mirsoumhotels.com

Address: Şar Dist. 235 Beyler Street No:3 Artuklu/Mardin

Validity Date:

Last Updated: 23.11.2021