On the one hand, the real and/or legal person to be referred to as the Customer in the following articles, and on the other hand, the address that will be referred to as the Hotel in the following articles, Şar dist. 235 Beyler St. No: 3 Artuklu Mardin, Mirsoum Turizm Sanayi ve Ticaret Limited Şirketi, these parties, which will be referred to as the Parties in the following articles; Considering that this contract is an official offer, it includes all conditions for the provision of paid accommodation, all the conditions stated below are binding (conclusive) for the parties, it is available on the www.mirsoumhotels.com website, and the customer has concluded this contract within the framework of the following: they exist.

SUBJECT OF CONTRACT

1.1. In this contract, the Hotel is obliged to provide the accommodation service at the Hotel upon the request of the Customer (hereinafter referred to as the ‘Service’).

1.2. With the signing of this contract (the Client acknowledges that he has signed this contract by making a reservation for accommodation at the Hotel and/or for the services offered by the Hotel), the Client confirms that he has been informed about the accommodation rules, reservation rules and tariffs at the hotel.

1.3. From the moment this contract is concluded, the Hotel will confirm the Customer’s request.

FORM OF ACCOMMODATION RESERVATION

2.1. Reservation service can be made by calling the numbers indicated on www.mirsoumhotels.com, or by filling out the reservation form on the website www.mirsoumhotels.com or through online official reservation channels.

2.2. In the event that the customer wishes to make any changes in his request, he can apply to the Hotel’s Reservation Unit by calling the numbers specified on www.mirsoumhotels.com or via the e-mail address specified at www.mirsoumhotels.com, provided that he complies with the terms and conditions set forth in this contract.

2.3. The Customer’s request to make changes to his/her Reservation must be submitted to the Hotel by the Customer or by his/her proxy expressly authorized by the Customer no later than 14 days prior to the hotel’s estimated date of provision of services (start of stay).

2.4. The Customer may request to change the reservation up to 1 time without any charge. If the customer requests further changes, the customer will be liable to pay a fee according to the hotel’s applicable change, reservation, and termination tariff.

2.5. With this agreement, the Customer hereby accepts, declares, and undertakes that if the Customer makes/wants to make a change for any reason in the reservation during the period when the special discount is applied during registration, the new reservation will be made by considering the prices applied during the date of confirmation of the reservation change request.

2.6. Free accommodation and discounts for children will be applied if they stay in the same room with their parents. According to this agreement, the age of the child who will stay at the hotel notified by the Customer during the reservation registration will be taken into account in the hotel registration to be made during check-in at the hotel. In order to determine the age of the child, if requested by the person in charge at the hotel during registration, the Customer shall present the identity card of the child and if it is determined that the age of the child is different from the age specified in the identity card by the hotel staff, the necessary changes shall be made in the reservation and the Customer shall bear the difference in the fee arising from this.

2.7. The customer is obliged to comply with the number of adults and children specified at the time of booking. In the event of a situation contrary to what is stated in the reservation information by the person in charge at the hotel during check-in, the Customer will pay the price difference that will be reflected him/her.

PAYMENT METHOD

3.1. The Customer shall enter his/her credit card details into the system during credit card payments through the online reservation system.

3.2. The Hotel acknowledges that the credit card information and the system in which the information is submitted are under the protection of a special security system that prevents the information from being seen or copied in any way and under any circumstances. At the same time, the Hotel will not cover and will not be held liable in any way for any damages caused by damaging programs and similar program systems originating from the Customer’s computer and due to the carelessness of the customer, information and documents, and secrets learned by third parties.

3.3. Upon check-in, the customer will present to the hotel staff the credit card used for payment when registering the online reservation or a photocopy of the front of the credit card. Any loss/damage caused by the Customer’s failure to fulfill these responsibilities shall be the responsibility of the Customer.

3.4. At the time of check-in, a provisioning process will be applied according to the room categories (800 TL for Standard Room, 800 TL for Deluxe Room, 1000 TL for Suite Room, and 1500 TL for Superior Suite Room) from the card paid by the Customer. The customer agrees that if he/she does not comply with the rules specified in the check-in form that he/she will fill out at check-in and if he/she damages the hotel, the determined damage will be allocated from him/her.

3.5. The Hotel is the sole decision-maker in the determination of damages and the Customer agrees to accept the amount that the Hotel will invoice for damages.

3.6. The invoice will be given to the Customer upon check-out from the hotel after receiving the service. The Hotel will not be held responsible for the non-receipt of invoices.

3.7. Our room rates are shown on our website in Euro/TL/USD Payments made via Mail Order are accepted in Euro/Tl/ USD. Information on exchange rates is provided by the Central Bank of the Republic of Turkey.

REFUND OF PAYMENT

4.1. For Standard Rate (refundable) reservations, the full payment will be refunded by the hotel to the Customer within 15 business days following the Customer’s request for termination or change made 14 days prior to check-in, less the commission amount paid to the Bank.

4.2. If the request for termination or change is made 15 days or more after the check-in date, no refund of the accommodation fee charged to the Customer will be possible and the Customer irrevocably agrees to pay this amount to the Hotel as a penalty. If value-added tax is required to be paid for the penal clause and other compensation to be paid by the Customer pursuant to this agreement, the Customer is obliged to pay the applicable value-added tax.

4.3. Any refunds or reimbursements from payments made by credit card at the time of booking registration will be credited back by the hotel to the bank account to which the Customer’s credit card belongs and/or to the bank account to which the payment was sent.

ACCOMMODATION TYPE

5.1. The Client’s age and ID will be checked upon check-in. Any expenses incurred as a result of the Customer providing incorrect information shall be borne by the Customer.

5.2. The Customer agrees that he/she will settle in the hotel at 14:00 at the earliest on the day of check-in, regardless of the time of arrival at the hotel, and that he/she will check out of the hotel at 12:00 at the latest, regardless of the time of check-out, and that he/she will pay for the additional service to be provided to him/her after checking out of the hotel.

5.3. The full booking fee will be charged when booking online.

5.4. In the event that the customer gives up the service for any reason other than the hotel’s failure to fulfill its responsibilities after settling in the hotel, the payment made will not be refunded.

RESPONSIBILITY OF THE PARTIES

6.1. The Hotel will be held responsible for all situations arising from reasons other than force majeure after the Customer has settled in the reserved hotel. In such cases, in accordance with this agreement, the Hotel shall cover the damages by returning the Service or paying for the service, or providing additional service and/or alternative service to the Customer. Acceptance of the additional service or accommodation by the Customer shall constitute a waiver of the Customer’s right to claim a refund of the reservation fee, the right to comment on social media or the internet, and any other right to claim damages and litigation.

6.2. Any material damage caused by guests on the premises of the hotel will be paid for by the customer upon check-out (departure).

6.3. In the event that the Customer is provided with poor quality service, the Customer shall notify the Hotel representative in writing of his/her complaint, otherwise, the service provided by the Hotel shall be deemed to have been provided flawlessly and on time.

6.4. In the event that the Customer violates any article of the contract, the Customer agrees and undertakes to cover any damages incurred by the hotel as a result of the violation.

6.5. The Customer undertakes to comply with the Hotel rules and accepts the penal sanctions to be imposed in case of non-compliance with the rules.

OTHER PROVISIONS

7.1. Adverse weather conditions, strike-lockout, terrorism, military action, flood, fire, etc. Technical unpredictable situations will be accepted as force majeure. In the event of such circumstances, the hotel may discontinue service or replace the stay at this hotel with hotel accommodation of the same level in the same or another region.

7.2. The hotel reserves the right to compensate you for damage to your room, damage to public areas, and/or lost items.

7.3. Mirsoum Hotels management cannot be held responsible for loss of money and valuables, accidents and injuries that may occur.